When customers have questions or suggestions about a company's service or product, they turn to Customer Service Representatives, or what we call Resolution Specialists, for answers. Resolution Specialists provide specific information regarding the services, products or materials offered by a company. They answer phones, provide troubleshooting information, report and analyze customers' information and needs, issue billing details and open and close customer accounts. In summary, they are the direct link between a company and its existing and potential customers!
Qualified candidates for this position must have an appetite for excellence, outstanding communication and organizational skills, as well as the ability to readily build relationships over the phone! Additionally, a qualified candidate must be quality-focused, an effective team player and motivated to achieve a rewarding career within the organization.
Answer inbound client service calls regarding medical insurance verification
Transfer clients to the appropriate parties for assistance
Update and code member profiles to ensure the most up-to-date and accurate information is present
Provide clients with basic company information when asked
Propose solutions to problems and utilize all available resources
Provide clients with exceptional perceptions of our clients
Location/Region: Winston Salem, NC (US - 27127)